Amazon is retiring Chime, the corporate’s inside assembly software program for video and audio calls, and changing it with Zoom, an exterior resolution with the identical capabilities.
An inside memo to staff considered by Enterprise Insider on Wednesday mentioned that Zoom would now be the “customary assembly utility” for inside Amazon conferences companywide, marking a serious win for business juggernaut Zoom, which reported extra income than anticipated within the third quarter of 2024 ($1.18 billion in comparison with $1.16 billion anticipated).
The memo additionally revealed that Amazon has begun rolling out Microsoft 365 productiveness instruments to staff.
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An Amazon spokesperson instructed BI in an e-mail that the corporate retiring Chime as a result of it provided “restricted” use exterior of Amazon, and Zoom was “a great match” for his or her staff.
Amazon Chime has been Amazon’s default videoconferencing app because the firm launched it in 2017, publicizing its clear audio and high-definition video. Amazon purchasers, together with recruiting software program Jobvite and software program consulting agency Kinetech, additionally used Chime to conduct digital conferences.
Amazon introduced earlier this week that it might cease accepting new Chime clients on Wednesday and finish assist for the service on February 20, 2026.
The change from Chime to Zoom impacts the 350,000 staff Amazon had in its company workforce as of early 2023. Amazon employed 1.55 million individuals total, together with warehouse and operations employees, as of Sept. 30.
Amazon company staff are additionally migrating to Microsoft 365 cloud instruments like Outlook, Phrase, Excel, and PowerPoint on a “rolling foundation,” per the memo. They’ll use Microsoft Groups for conferences, however Zoom would be the default.
Chime is not the one product Amazon has shut down this week. On Tuesday the corporate ended Encourage, the TikTok duplicate it showcased in its cell app that allowed customers to search out new merchandise on Amazon endorsed by influencers and types.
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