Since its launch in November 2022, ChatGPT has modified the best way folks write emails, handle their social media accounts, and generate code. Now, a brand new report from ChatGPT-maker OpenAI is giving recent perception into how persons are actually utilizing the chatbot.
OpenAI’s researchers printed a 64-page examine on Monday with the Nationwide Bureau of Financial Analysis (NBER) that discovered practically 80% of all conversations with ChatGPT have been involved with three classes: sensible steerage, searching for data, and writing assist. The examine, which was primarily based on greater than one-and-a-half million ChatGPT messages despatched from Could 2024 to July 2025 by 130,000 customers, is the most important of its form thus far.
This is what it discovered:
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What Are ChatGPT’s Demographics?
ChatGPT’s demographics have modified within the years since its launch.
The share of male customers has declined from 80% within the first few months after the chatbot’s drop in late 2022 to 48% as of June 2025, which makes the chatbot’s major person base now primarily feminine.
In the meantime, practically half of all messages despatched to the chatbot since launch have been despatched by customers beneath the age of 26. Gen Z is embracing AI, with a survey carried out by Worldwide Office Group earlier this yr discovering that near two-thirds of Gen Z respondents have been instructing their older colleagues learn how to use AI.
OpenAI additionally introduced on Tuesday that it was creating a distinct model of ChatGPT for teen customers beneath the age of 18 that prioritized teen security.
How Are Individuals Utilizing ChatGPT?
The commonest use case was “sensible steerage,” which is outlined within the report as encompassing actions, comparable to tutoring, instructing, how-to recommendation, and arising with inventive concepts.
The following hottest class concerned “searching for data,” which is labeled as trying to find details about folks, merchandise, and present occasions, like conducting an internet search.
The ultimate widespread use case included writing duties that mechanically generate emails and paperwork, and enhancing textual content. Writing was the most typical use case at work, with a median of 40% of work-related messages on ChatGPT stemming from writing queries. Most requests requested ChatGPT to take a look at textual content the person had already written as a substitute of making one thing new. In different phrases, two-thirds of writing messages requested ChatGPT to edit, translate, critique, or modify textual content as a substitute of producing new textual content.
“Writing dominates work-related duties, highlighting chatbots’ distinctive capacity to generate digital outputs in comparison with conventional search engines like google and yahoo,” the examine learn.
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The examine additionally categorised messages one other manner, utilizing three classes primarily based on the sort of output the person was on the lookout for: Asking, Doing, or Expressing.
“Asking” applies to almost half of all messages despatched to the chatbot (49%), which happens when a person seeks details about a topic or an answer to an issue. “Doing” refers to duties the place a person desires an output, particularly writing actions, and applies to 40% of all messages. “Expressing,” which refers to 11% of all messages, occurs when a person communicates their views or emotions with out asking for any data or motion.
Primarily based on these classifications, customers have been extra seemingly to make use of ChatGPT to search out solutions to questions fairly than to hold out duties or categorical opinions. ChatGPT customers tapping into the chatbot at work have been most probably to make use of it to hunt data and discover data.
“General, we discover that information-seeking and choice assist are the most typical ChatGPT use circumstances in most jobs,” the examine reads.
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Regardless of dialogue from tech leaders like Google CEO Sundar Pichai and Nvidia CEO Jensen Huang, it looks as if vibe coding continues to be area of interest. The examine discovered that comparatively few customers have been tapping into ChatGPT to code; solely 4.2% of messages have been associated to pc programming, a lot lower than 33% of all work-related conversations with competing chatbot Claude from Anthropic.
Additionally, solely a small proportion of customers have been utilizing ChatGPT for companionship or steerage on social points. Lower than 2% of ChatGPT messages have been about relationships and private reflection, per the examine.
Since its launch in November 2022, ChatGPT has modified the best way folks write emails, handle their social media accounts, and generate code. Now, a brand new report from ChatGPT-maker OpenAI is giving recent perception into how persons are actually utilizing the chatbot.
OpenAI’s researchers printed a 64-page examine on Monday with the Nationwide Bureau of Financial Analysis (NBER) that discovered practically 80% of all conversations with ChatGPT have been involved with three classes: sensible steerage, searching for data, and writing assist. The examine, which was primarily based on greater than one-and-a-half million ChatGPT messages despatched from Could 2024 to July 2025 by 130,000 customers, is the most important of its form thus far.
This is what it discovered:
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