The fad over regtech is actual. In response to rising buyer calls for, rising monetary crime threats, and makes an attempt by regulatory our bodies to handle each of those developments, the sector of regulatory compliance has by no means been extra topical in monetary companies.
To this finish, we interviewed banking and monetary companies compliance veteran Tracy Moore. Director of Thought Management & Regulatory Affairs at Fenergo, Moore joins the Finovate weblog to supply her perspective on the regulatory surroundings for banks, fintechs, and monetary companies firms in 2025.
As a part of Finovate’s commemoration of Ladies’s Historical past Month, we additionally talk about problems with gender variety in banking and monetary companies, and the position of mentorship in serving to foster future leaders within the business.
Are you able to inform us just a little about your self and the work you do at Fenergo?
Tracy Moore: I started my profession in company authorized coaching, specializing in finance and treasury transactions. My journey took me to Europe, the place I transitioned into banking, spending a lot of my profession in authorized and compliance roles at world monetary establishments. Upon returning to the U.S., I continued this path at a super-regional financial institution, gaining intensive expertise in regulatory compliance and monetary crime danger administration.
At this time, I function the Director of Thought Management & Regulatory Affairs at Fenergo, the worldwide chief in Shopper Lifecycle Administration (CLM) know-how for monetary establishments. On this position, I concentrate on monetary crime danger administration, regulatory change, and digital transformation, serving to establishments resolve for advanced regulatory environments whereas enhancing operational effectivity.
I’m deeply captivated with influencing business change and driving technological developments that make the monetary sector safer and extra resilient. My work entails collaborating with world regulators, monetary establishments, and know-how suppliers to develop modern options that defend the business towards monetary crime. I assist join regulation and know-how to form the way forward for compliance and danger administration in immediately’s monetary panorama.
What’s it concerning the discipline of banking compliance that you just discover most attention-grabbing professionally?
Moore: I discover it fascinating how geopolitical occasions form the worldwide monetary business, influencing not simply regulatory frameworks but in addition presenting new challenges, resembling monetary crime and evolving danger landscapes. At this time’s economic system is so interconnected, and which means monetary establishments should continually shift to handle challenges resembling sanctions, rising threats, and evolving compliance necessities.
What actually pursuits me is the fragile steadiness monetary establishments should strike assembly regulatory expectations, staying forward of more and more refined unhealthy actors, driving income progress, and making certain protected monetary companies for his or her purchasers. Reaching this steadiness requires a mix of strategic foresight, innovation, and collaboration throughout the business. On a regular basis has a brand new perspective and new challenges.
How has banking compliance modified over the course of your profession within the business?
Moore: Wanting again over the previous 25 years, the evolution of banking compliance has been nothing wanting dramatic. Once I began my profession, compliance was usually seen as a back-office operate, extra about checking bins than driving change. Quick ahead to immediately, and compliance has turn into a core pillar of economic establishments, shaping the whole lot from danger administration to buyer expertise.
One of many largest shifts in fact has been know-how developments. Alongside this, the sheer tempo and complexity of regulatory change. Occasions like 9/11, the 2008 monetary disaster, and main geopolitical shifts have utterly reshaped the regulatory panorama. We’ve moved from extra localized, paper-based processes to a hyper-digital, data-driven, and globally interconnected method to compliance.
As a lady on this business, I’ve additionally witnessed the rising position of various management in compliance and danger administration. The sector has advanced past conventional authorized and audit backgrounds to welcome technologists, knowledge analysts, and strategic thinkers, lots of whom are girls bringing contemporary views to a traditionally male-dominated house.
Points (and innovation) in banking compliance have by no means been extra prime of thoughts. How have we arrived at this level, and is it factor for banks and their clients?
Moore: We’re right here as a result of the stakes have by no means been increased. Over the previous 20 years, a mixture of monetary crises, evolving threats, digital disruption, and geopolitical shifts has pushed compliance to the forefront. Regulators have responded with more and more advanced expectations, bringing the position of compliance into strategic planning for monetary establishments.
This stress has fuelled innovation.
AI, automation, and knowledge analytics are reworking compliance, decreasing guide processes, bettering danger detection, and enhancing the shopper experiences. Banks are actually capable of onboard purchasers quicker, monitor exercise in actual time, and anticipate threats earlier than they escalate.
For banks, it’s each a problem and a possibility. Compliance is harder than ever, however those that embrace know-how can acquire a aggressive edge. And for purchasers stronger compliance means higher safety, smoother transactions, and extra belief within the system.
Seeing this shift firsthand is what lead me to make the choice to go away the normal compliance position in banking and be a part of Fenergo as a result of I knew know-how could be the driving power behind the way forward for compliance, and I needed to be a part of this transformation.
How do AI and automation create new compliance challenges for banks? In what methods can companies use these applied sciences to handle compliance points?
Moore: AI and automation can streamline compliance, however additionally they elevate issues each from regulators and banks themselves. Many establishments are skeptical, worrying about black-box decision-making, regulatory scrutiny, and potential biases.
The important thing problem is explainability. Regulators want to know how AI-driven choices are made, so companies should prioritize transparency, clear documentation, and robust oversight.
That stated, when used responsibly, AI can improve danger detection, automate guide duties, and enhance compliance effectivity. The answer lies in communication by working with regulators to make sure AI fashions are interpretable, auditable, and aligned with compliance requirements.
What areas of banking compliance do you assume deserve extra consideration than they’re getting?
Moore: Rising digital property and world regulatory alignment are two areas that want much more consideration in banking compliance. The speedy rise of crypto, tokenization, and digital funds has outpaced regulatory frameworks, leaving monetary establishments in a tricky spot. How do you innovate whereas staying compliant in an surroundings the place the principles are nonetheless being written? With out clear, constant pointers, banks are hesitant to totally have interaction, creating uncertainty for the whole business.
On the identical time, jurisdictional variations make compliance extremely burdensome in immediately’s world economic system. Monetary crime doesn’t cease at borders, however laws do, forcing banks to navigate a patchwork of necessities that decelerate operations and enhance prices. Extra world alignment and collaboration between regulators may ease this burden, making certain that compliance is each efficient and sensible in a world the place cash strikes quicker than ever.
And lastly, the evolving nature of economic crime. Criminals are getting extra refined, utilizing the whole lot from deepfake identities to crypto mixing companies to evade detection. Compliance packages want to maneuver past conventional rule-based approaches and embrace real-time, predictive intelligence to remain forward.
What are your ideas on the progress made—or not made—towards better gender variety in banking lately? Are you optimistic about the way forward for girls in banking, significantly in areas like compliance?
Moore: Ladies in banking, particularly in compliance, have made progress, however not practically sufficient. Too usually, variety is missed as a enterprise benefit as an alternative of acknowledged for the worth it brings. In immediately’s geopolitical and monetary surroundings, organizations want various views to navigate danger and drive innovation, but these views are nonetheless dismissed.
Regardless of this, I’m optimistic. Ladies are sensible, resilient, and chronic. We proceed to show our experience in methods that can not be ignored. Compliance is an space the place girls thrive as a result of it calls for strategic considering, problem-solving, and management beneath stress.
Actual change will occur when firms transfer past surface-level efforts and embrace variety as a aggressive benefit. Ladies will preserve breaking obstacles, whether or not the business is prepared or not.
Mentorship can play a key position in serving to girls coming into monetary companies or launching fintechs. Did mentorship play a major position in your early profession? What message would you give to banking and monetary companies professionals relating to sharing their insights and expertise as mentors?
Moore: Mentorship has been invaluable in my profession. I’ve at all times sought out mentors and sponsors—each women and men—who may information my improvement and problem me to develop. Past that, I’ve chosen a private board of administrators: feminine skilled leaders throughout numerous industries who’ve supplied perception, help, and perspective at each stage of my journey.
For these in banking and monetary companies, mentorship is extra than simply giving recommendation or sharing a espresso. It’s about opening doorways, advocating for expertise, and sharing actual, sincere experiences. The following technology of feminine leaders is watching and studying. It’s as much as us to ensure they really feel supported, empowered, and able to step ahead.
Picture by Scott Webb
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